COMPLAINTS & CONCERNS

As an eldership we are committed to KCC being the church as God designed it.

From him the whole body, joined and held together by every supporting ligament, grows and builds itself up in love, as each part does its work. Ephesians 4:16

But with our church family filled with people, and the influence of the world around us, there is always potential for conflict and problems. In light of this reality, the elders have been putting some time into considering biblically what should we do if there is something that concerns me or hurts me through my connection @ KCC? In the first instance, we would encourage you to raise complaints or areas of conflict directly with the individual concerned or ministry leader responsible (except for sensitive, harmful, or abusive situations). (MATTHEW 18:15) This should always be done in a way where all parties involved value one another as human beings made in God’s image. Both parties should put in the effort to understand the different points of view and agree that, God's way, the good of the people involved, and the unity of church family is paramount. (EPHESIANS 4:2-3) Any complaint or conflict situation should see all parties seeking prayerful reconciliation that includes…

• Lordship and submission from all parties involved. • Examination and confrontation by all parties involved. • Confession and forgiveness by all parties involved. • Discipline and restoration where needed.

If you are unable to engage with the person/s involved, support is needed to progress, the issue involves an elder, or it is of a formal or criminal nature, then please contact an elder. The elders will…

• Identify who needs to be involved in the process. In a situation where criminal behaviour is involved they will inform the appropriate authorities and seek advice. • Seek to resolve complaints and conflicts in a timely manner. • Listen well and affirm the person who is sharing a concern or complaint. • Not take sides or be defensive. We will try not to take things personally. • Maintain privacy and confidentiality and not engaging in gossip. • Will seek to bring reconciliation to all parties involved.

If you’d like to discuss this further, please don’t hesitate to contact one of the church elders.

May we be a church that...

From him the whole body, joined and held together by every supporting ligament, grows and builds itself up in love, as each part does its work. Ephesians 4:16